Juggling Vendors in the Hospitality Business
THE SITUATION
The hospitality industry is a broad category with a shared goal: to create a positive experience for anyone who walks through their door. That takes a lot of different vendors. Whether it’s a restaurant, a hotel, a theme park, or a bar, the list of suppliers and partners for the front and back of operations can get overwhelming. Quickly.
THE CHALLENGE
The challenge becomes about ensuring that the right vendors are in place. When it comes to technology, there are often different service providers involved in one system. It is imperative for them to do their part without triggering other fixes. As an example, any point of selling requires phones, data cabling, internet access, and POS. That’s four vendors to install one POS system – meaning it’s four times the likelihood that something could go wrong. As a result, follow-up calls and scheduled appointments will drain precious time and cause unnecessary frustrations. Sound familiar?
THE SOLUTION
Eliminating the number of phone calls can improve the outcome. As a vendor, we offer product installations and a network of service providers we partner with, like Comcast, to reduce the hassle for our customers. The familiar window of Comcast showing up “between 9 am to 5 pm”–we handle that. We are your one vendor relationship for technology, security, internet, and more. At the end of the day, we prefer knowing that we did the job right from start to finish–no matter how many different systems and functions are involved.
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